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Frequently Asked Questions

Have questions? We have answers.

Want to learn more about our company, available medications, and how to order? Read below for answers to some of the most frequently asked questions we get, and to learn more about safely ordering medication online from us.

At Generic Medicine, we not only want you to save money on your prescriptions, but we also want you to feel confident in choosing us and for you to have an outstanding online pharmacy experience.

Still have questions? Contact us online, call 1-888-683-3590 or use our Live Chat feature Monday - Friday, 9 AM to 5 PM Central Standard Time.

Yes. We care about your health, and you must realize that consuming prescription medications without a prescription is risky. We will never compromise our client’s health, so a prescription is required AFTER YOU ORDER your medication.

We are here to make it easier for you to order your medication from us, so once you place your order, we will work with your pharmacy or healthcare practitioner to obtain a copy of your prescription for our file.

You can submit your prescription via email or fax. is a pharmacy benefit management company. We DO NOT dispense. We only forward your order and collect payment on behalf of the dispensing pharmacies. Our dispensing pharmacies are based offshore and fill prescriptions for our members. Our service offers you very high-quality medicines The government approves our facilities in their respective countries, and PharmacyChecker supports our pharmacies.
Yes. We only arrange products from licensed pharmacies in that jurisdiction, and we look at their accreditations. The offshore pharmacy is licensed to sell and export pharmaceuticals, and these pharmacies are supported by PharmacyChecker.

You can import 90 days worth of medicine at one time.

We offer a 100% no questions asked money-back guarantee. If you are unhappy with the product or service, call us and talk to our Customer Care Executive, who will be happy to refund you the money and give you information about shipping your return.

No, but we can work with your local doctor/doctor’s office to make the process as simple and easy for you as possible.

No, there is no fee to become a member.
We do not dispense narcotics, controlled, targeted or injectable medications.

This is a question more than 50 million people in the US are asking. In the United States, companies can charge any amount they want for medications. When they control the patent for it, no other company can sell the same product at a different price.They can charge whatever they want!

The problem is a bit different internationally. In countries around the world, the government controls the price of products, as they want to ensure that all the people living there have affordable access to high-quality products. As a result, pharmaceutical companies selling around the world must sell at government-mandated affordable prices.

We also have a very LOW overhead running this business, and pass the savings on to our customers.

We believe everyone should have access to safe, effective, and affordable medications, and that there are millions of people out there who would benefit from this. This is why everything we do is designed to make ordering and receiving your medicines simple, affordable, and reliable.  Browse our products and see how little our clients pay for authentic medicines online, and start enjoying the savings.

Glad you asked. Unlike many of our competitors, we do not try and hide what a local person in India may pay for their medications. Instead, we believe in being transparent because it is stamped on the manufacturers’ packaging in India. We then add value with our services and standards to ensure you get a North American buying experience, and we accurately arrange the processing of your order via our CERTIFIED MAIL ORDER PHARMACY seamlessly to your door.

Our processes are consistently refined to set the industry service standard so that your experience is as mainstream as going online these days to Google something. Although the process is much more complex than a local order due to checks and balances for your order to ensure your well-being. We take care of all the details for you to ensure your overseas pharmacy mail-order experience is safe, accurate, and affordable.

At, we clearly show you the product you are buying, which could be a brand name or generic version of the same medicine guaranteed by the government to contain the same active ingredient as the US brand you may know. We strongly recommend buying a generic version of the medication as it is the same molecule as the brand name, only cheaper.

If you must buy a a brand name medication and are ready to pay a bit more money, you can also order a brand name medication if it’s available. If you have any questions about what you are buying or if a generic is suitable for you, please contact your local Pharmacist. 

Any active pharmaceutical ingredient must bear a generic name - this is also the molecular name. All applications to the FDA are made under the generic name, and the brand name is given to it by the pharmaceutical company for marketing purposes. When you buy a generic, you are buying the same thing as the brand - in many cases, it’s even made at the same manufacturing facility. When you buy generic medications, you are not paying for the huge marketing expenses, and so buying it is cheaper than buying the branded version.
It takes 24 hrs. To hear back from our bank to know that you have been successfully billed and we have received your funds, after which it takes two working days to provide you with the tracking ID. If there is any delay, we will contact you via email, so keep checking your inbox and junk mail folder. If at any point you feel like calling your bank to set up a chargeback, please call/email/text/chat with us - we will happy to work with you and get you your money back.