Q .What happens if my shipment never
arrives?
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Ans:
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If a shipment does not arrive within 21 days, GenericMedicine.com will either fully
refund a customers payment or will reship the order. You (the customer) will be
offered a choice of either of the two options.
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Q .What is Generic Medicine.com return
policy?
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Ans:
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Just as in the United States, Canadian pharmacies and all the reputed global pharmacies
are prohibited from using returned drugs. The applicable rule reads as follows:
The Pharmacist shall not accept the return for use or re-use of any portion of any
drug or non-prescription medication (British Columbia College of Pharmacists Standard
5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996) However, if an error
by the pharmacy results in a customer receiving drugs that should not have been
shipped, a 100% credit or refund will be issued
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Q .What if I want to return the medicine
on my own free will?
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Ans:
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Your enquiry is welcome. Please provide the brand name and concentration; drug name
and a generic name it may be listed under if at all possible. Checking availability
will take several days as we often need to cross reference drug names as often they
are marketed under different names worldwide. We will not supply any medication
that is controlled or restricted in any way. Please note: that all products are
shipped after successful receipt of payment by our secured payment gateway. All
the orders are shipped by registered airmail and signature is required upon delivery.
Signature is required upon delivery If you have any question on the transaction
made on your credit card please feel free to call our payment processor at 1-888-298-7454
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Q .GenericMedicine.com will not issue
refunds if:
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Ans:
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- The customer decides to cancel order after order has been shipped.
- The customer refuses the order due to delays imposed by customs.
- Customer refuses order upon delivery.
- Customer error (i.e. the customer ordered the wrong medication, and wrong address
provided by the customer etc)
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